Terugbetalingsbeleid

14-day return period

You may request a return within 14 days after delivery of the last item in your order. To start a return, contact info@sticksnak.com with your order number. Please do not send products back before receiving return instructions.

Return condition

Products must be unused, unopened and in their original packaging, with all product seals intact. A receipt or other proof of purchase is required.

Food, hygiene and other exceptions

The right of withdrawal does not apply to goods that expire rapidly. Where a product is sealed for health-protection or hygiene reasons, it cannot be returned after that seal has been broken. These exceptions do not limit your rights when a product is damaged, defective, unsafe or not what you ordered.

Return shipping

For an accepted return, we provide a return shipping label and instructions. Items sent without prior approval may not reach the correct return location and cannot be processed.

Damaged, defective or incorrect products

Inspect your delivery when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible at info@sticksnak.com with your order number and clear photos of the parcel and products. We will assess the issue and offer an appropriate replacement or refund.

Order cancellation

You can request cancellation while an order is still unfulfilled through your customer account or by contacting us. An order can no longer be cancelled after fulfilment. Cancelling a recurring subscription is covered by our subscription cancellation policy.

Refunds

We will confirm whether a return is approved after it is received and inspected. Approved refunds are issued to the original payment method. For a full valid withdrawal, the refund includes the price paid and the least expensive standard outbound delivery option offered for the order; additional express-delivery costs are not refunded. We may wait to issue the refund until we receive the returned products or you provide evidence that they were sent back.

After Shopify issues a refund, your bank or payment provider may need additional time to show it in your account. If 15 business days have passed since we confirmed the refund, email info@sticksnak.com.

Contact

StickSnak B.V.
Generaal Vetterstraat 89 D
1059 BT Amsterdam
Netherlands
info@sticksnak.com